General Terms and Conditions
Overview
These General Terms and Conditions govern the relations between the Seller and the Users (customers) who use the online store www.ambiental-e.com for the purchase of goods. By clicking on any object, link or button located on the pages of the website www.ambiental-e.com, the persons using the website agree, fully accept and undertake to comply with these General Terms and Conditions. These General Terms and Conditions are drawn up in accordance with the requirements of the Consumer Protection Act (CPA), as well as the other applicable legislation of the Republic of Bulgaria and the European Union.
I. DEFINITIONS
- “GENERAL TERMS AND CONDITIONS” mean these General Terms and Conditions.
- “SELLER” is the commercial company “NEZHNA-BANAT” LTD, registered in the Commercial Register at the Registry Agency, with UIC 201471758, VAT No. BG201471758, with registered office and management address: Veliko Tarnovo, postal code 5000, Angel Karaliychev St. No. 12B, represented by George Kalchov, contact telephone: +359 89 369 9 369, email: info@ambiental-e.com, website: www.ambiental-e.com.
The company is the holder of a Community trademark registered under application No. 019168742 with EUIPO.
All materials published on the website are subject to legal protection and constitute intellectual property of the company. Any copying, distribution or reproduction for commercial purposes constitutes a violation of the company’s copyright or industrial property rights.
The company is certified under ISO 9001:2015 and ISO 14001:2015.
3. “USER” is any person who visits and/or uses the online store in order to place an order for the purchase of goods offered therein.
4. “ONLINE STORE” is the website https://www.ambiental-e.com/, which serves as a virtual platform for offering goods for sale and for reaching agreement between the SELLER and the USER for ordering and purchasing a specific product (item).
5. “ORDER” is a request made by the User to the online store for the purchase of one or more specific goods (items).
6. “SALES CONTRACT” is the distance sales contract concluded through the online store between the Seller and the User for the purchase and sale of goods.
7. “COURIER” is a trader who physically delivers the purchased goods to the address specified by the User and operates in accordance with the requirements of the Postal Services Act.
8. “ADMINISTRATOR” is the administrator of the electronic platform located at https://www.ambiental-e.com/ and the owner of the website www.ambiental-e.com – “NEZHNA-BANAT” LTD, UIC 201471758.
9. “Virtual POS terminal” is an automated payment system (the online store uses the Stripe platform) which allows users to pay for ordered goods by bank card by entering their payment data into the terminal and which is responsible for the data provided by users and for the security of payments.
II. TERMS OF USE OF THE ONLINE STORE
1. The content of the website https://www.ambiental-e.com/, including but not limited to all text and all images, is protected by copyright. All rights, including those not expressly stated herein, are reserved. The use of any content for commercial purposes without the written permission of “NEZHNA-BANAT” LTD is prohibited.
2. Browsing the online store https://www.ambiental-e.com/ is completely free and accessible from all parts of the world. Users have the right to browse the online store and to print extracts from it solely for non-commercial, personal purposes, provided that all notices related to copyright and other ownership rights are preserved.
3. Copying, transmitting, distributing, storing or otherwise using part or all of the content in any form whatsoever without the express written permission of “NEZHNA-BANAT” LTD is prohibited.
4. It is prohibited to use the online store to send or transmit any materials of unlawful, threatening, false, misleading, offensive, defamatory, slanderous, vulgar, indecent, scandalous, inciting, pornographic or religiously inappropriate content, or any materials that establish or encourage conduct that would be considered a criminal offense, give rise to civil or criminal liability, or otherwise violate the law.
5. In order to shop from the online store https://www.ambiental-e.com/, registration is required with first name, last name, email address, password, telephone number and delivery address. Registration is completely free and is carried out by completing the registration form. A registered customer may use all services of the store. By accessing the website and proceeding to order goods, the user agrees to these General Terms and Conditions.
5a. The online store also allows placing orders without registration, in which case the user must provide first name, last name, email address, telephone number and delivery address.
6. “NEZHNA-BANAT” LTD is a personal data controller within the meaning of the Personal Data Protection Act and has the right to collect, process and use the personal data of its users for the purposes of the online store and in compliance with the law.
7. For each product in the online store, the price, the main characteristics of the product and additional information are indicated, with the purpose of assisting the user in making an informed choice when purchasing the product.
8. All prices listed on the website include VAT. The transport costs within the territory of the European Union are already included in the selling price. The Seller reserves the right to amend these General Terms and Conditions and the prices of the goods in the online store at any time.
9. For all matters not regulated in these General Terms and Conditions, the provisions of the applicable Bulgarian legislation shall apply. All disputes related to the use of the online store which the parties have failed to resolve through negotiations and mutual agreement shall be referred to the competent Bulgarian courts.
10. In the event of a dispute, the parties may also seek assistance from alternative dispute resolution bodies — a list of bodies recognized for ADR is available at:
https://www.mi.government.bg/economy/sposobi-za-urezhdane-na-potrebitelski-sporove/
or via the European Commission’s Online Dispute Resolution platform:
https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_bg
III. ORDERING OF GOODS
1. In order to place an order in the online store, the User must be registered in accordance with Section II, item 5 of these General Terms and Conditions or place an order without registration by providing the data under Section II, item 5a. The order is registered and shall be considered accepted after payment has been made. Payment information of the users of the online store is processed by the external platform Stripe, which bears responsibility for the entered card data and information, as well as responsibility for the security of payments. This information is not received or stored by the online store and its employees do not have access to such data.
2. Goods are ordered by clicking on the name of the product itself or its image and clicking the “place order” button, which appears when selecting the respective product. By placing the goods in the shopping cart and proceeding to the “ place order ” button, the customer declares that they are familiar with and agree to these General Terms and Conditions.
3. After selecting all goods that the user wishes to purchase, the order is finalized and the customer must click the “payment” button. From the displayed screen, the method of ordering (with or without registration) and the method of delivery (to a courier office or to an address) must be selected, after which the “confirm order” button must be clicked, whereby the order is activated, i.e. submitted to the online store, and the user is redirected to the electronic payment platform.
4. Upon successful placement of an order, the user receives order confirmation via electronic mail to the email address provided by them, containing information about the ordered goods. In the event that the goods requested by the user are not available and the order fulfillment period cannot be met, the online store reserves the right to refuse the order and refund the amounts paid by the user.
5. Discounts for single purchases valid at the time of placing the order are calculated by the Seller and communicated to the user upon confirmation of the order pursuant to item 4. Discounts: for orders with a value exceeding EUR 500 – 5% of the order value; exceeding EUR 1000 – 10% of the order value; exceeding EUR 2000 – 15% of the order value; exceeding EUR 3000 – 20% of the order value. The discount does not apply to products manufactured to order and according to specific customer requirements, as well as to products purchased with vouchers or promotional products.
6. Orders may be placed in the online store 24 hours a day, 7 days a week.
7. Orders received by 12:00 noon on a business day are processed and confirmed within the same day, while orders received after 12:00 noon are processed and confirmed within the next business day. Orders accepted on Friday afternoon, Saturday, Sunday or on a non-working day are processed and confirmed on the first following business day (if there is an option to process your order faster, we will contact you).
8. The User may cancel a placed order without stating reasons. After the order has been sent to the online store, the conditions for return of goods shall apply to order cancellation. The amounts paid for the order shall be refunded within a period of 14 business days.
9. For projects and dimensions outside the standard ones offered on the website, the User may communicate via the contact address specified on the website. For additional quantity discounts, the User should contact the address and telephone number specified on the website.
IV. DELIVERY OF ORDERED GOODS
1. After an order is received in the online store from a User, the automated system of the online store notifies the User by email of the successfully accepted order.
2. Delivery is carried out only for successfully accepted orders. When packaging the ordered goods, the User is notified by email that the goods are being handed over to a courier for transportation to the respective address or to a courier office.
3. The delivery period is from 3 to 5 business days within the European Union from the date of confirmation of the order. For countries outside the EU, the delivery period and delivery price are calculated by the system and displayed before the order is accepted by the customer.
4. Dispatch and delivery of ordered goods are not carried out on non-working days, as well as on days declared as official public holidays.
5. The goods shall be considered delivered if no complaint is filed within the specified period and/or the indicated procedure for return of goods is not used. In this case, the amount paid for the product/products shall not be refunded and the goods shall be considered duly delivered.
6. In the event that defects are identified during transportation, the User shall receive the goods and file a complaint for the damages occurred during transportation. The complaint must be submitted within 24 hours from receipt of the goods by sending a message to the email address specified on the website. The message must contain a detailed description of the identified defect of the goods and must be accompanied by three (3) photos visualizing the defect/damage.
V. PAYMENT
1. Payment for the ordered goods shall be made by credit/debit card via a Virtual POS terminal / Stripe by clicking the “pay” button.
2. The amounts due are determined according to the quantity and price of the selected goods and the discounts applied in accordance with these General Terms and Conditions.
3. The User shall pay an amount equal to the value of the placed order. All fees and commissions related to the payment are borne by the ordering party. “NEZHNA-BANAT” LTD shall not be liable for any costs related to fees, commissions or other additional payments made by the User in connection with the transaction, as well as in cases of currency conversion, where the conditions of the bank apply. Costs related to such payments are entirely at the expense of the User.
4. The goods are handed over to the courier after receipt of confirmation of payment from the Seller.
VI. WITHDRAWAL FROM THE CONTRACT. COMPLAINTS
1. On the grounds of Art. 50 of the Consumer Protection Act, the User has the right to withdraw from the distance sales contract and request the return of the goods ordered and purchased by them within a period of 14 (fourteen) days from the date of receipt of the goods by the User or by a third party other than the carrier and designated by the User, or where the User has ordered multiple goods in one order which are delivered separately — from the date on which the User or a third party other than the carrier and designated by the User receives the last good.
2. Withdrawal may be exercised and the goods returned provided that the following conditions are simultaneously met:
• The User must notify the Seller in advance at the email address under Section I, item 2, that on the grounds of Art. 50 of the Consumer Protection Act they withdraw from the distance sales contract, indicating the order number, the telephone number provided in the order, their full name as registered on the website or provided in the order, the email address used for registration or provided in the order, the value of the order, and a bank account for refund of the paid amount;
• The original manufacturer’s packaging of the goods must not have been opened and its integrity must not have been compromised, as well as the integrity of the protective stickers and other markings applied by the Seller; the goods must have an intact commercial appearance;
• The User must provide the Seller with a cash receipt or payment order for the purchase of the goods.
3. In case of non-fulfillment of the conditions under item 2, the Seller reserves the right to refuse acceptance of the returned goods, and in the event of impaired commercial appearance of the goods, the provision of Art. 55, para. 4 of the Consumer Protection Act shall apply, whereby the Seller may refund part of the amounts paid by the User in accordance with the reduced value of the goods. The User has no right of withdrawal in respect of goods and services falling within the scope of Art. 57 of the Consumer Protection Act — goods manufactured to the individual order of the customer in accordance with their requirements.
4. All transportation and any other costs related to the return of the goods are entirely at the expense of the User. Returns of goods sent with unpaid transportation costs at the expense of the Seller shall not be accepted or processed. Until the moment of the return of the goods by the User to the Seller, the risk of accidental loss or damage shall be borne entirely by the User. The Seller shall refund the value of the goods within a period of 14 days from receipt of the goods and upon their compliance with the requirements under item 2 above.
5. Refund of the value of the goods shall be made to the account from which the payment was received, via the Stripe platform.
6. For the purpose of faster processing of the request, the User may use the following form to exercise their right under Art. 50 of the Consumer Protection Act for withdrawal from the contract.
7. Within the withdrawal period, the User must send the goods back to the Seller without undue delay. The period shall be deemed complied with if the User sends the goods back to the Seller before the expiration of the 14-day period.
8. The Seller shall be liable for any lack of conformity of the goods which exists at the time of delivery of the goods and which appears within two years from that moment. The procedure for exercising consumer rights shall be in accordance with the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods.
9. The User is obliged to inspect the goods after receipt. The User has the right to file a complaint for any non-conformity of the goods with the agreed terms when, after delivery, during the initial inspection or during storage or use, non-conformities with the sales contract are discovered.
10. When the goods do not comply with the individual requirements for conformity with the contract, the objective requirements for conformity and the requirements for installation or assembly of the goods, the User has the right:
11. to file a complaint and request the Seller to bring the goods into conformity;
12. to receive a proportionate reduction of the price;
13. to terminate the contract.
14. Transportation costs for returning the goods shall be borne by the User.
15. A complaint regarding the goods may be submitted within two years from the delivery of the goods. In the event of a defect that is not the result of improper use and/or storage of the goods, the User must contact the Seller at the email address specified in Section I, item 2, and must provide: the product, an invoice and/or cash receipt, a written description of the non-conformity and the circumstances under which it occurred, and an address and telephone number for contact.
16. In cases where the defect has occurred as a result of unintentional or intentional damage during use and/or storage, the complaint shall be rejected and the courier costs for transportation of the damaged goods shall be at the expense of the customer.
17. The period for resolution of the filed complaint is 30 days from the date of submission of the damaged goods to the Seller.
VII. LIABILITY
1. The Seller endeavors to maintain up-to-date information from sources which it considers reliable, but does not guarantee that such information is accurate, that the page does not contain errors, or that access to it is uninterrupted.
2. Printing or technical errors in product prices, differences in color representation, design and technical characteristics, etc., may occur, for which the Seller shall not be liable. In the event of identified discrepancies, please contact us for their timely correction.
3. The Seller does not confirm and shall not be liable for the information contained on websites to which there are hyperlinks, as well as for the services and other offerings on such websites.
4. The Seller does not review the content of materials provided and/or sent by Users to the online store and shall not be liable for such content.
5. The Seller may at any time, at its discretion, remove any material submitted by Users.
6. The Seller shall not be liable for the quality and condition of internet connections, as well as for the proper functioning of the devices that provide them, from the Users’ computers to the server on which the online store is hosted.
7. The Seller shall not be liable for any losses or direct, indirect or consequential damages, lost profits, arising out of or in connection with access to and use of the online store.
VIII. LINKS TO THIRD-PARTY WEBSITES
The online store may contain links to websites that are owned or operated by third parties, not by the Seller. These links are provided solely for your convenience. The Seller has no control over and shall not be liable for the content, privacy policies or security of such websites.
IX. AMENDMENT OF THE TERMS
“NEZHNA-BANAT” LTD reserves the right to amend, without prior notice, the structure or content of the online store, as well as to terminate access to it at any time.
These General Terms and Conditions have been adopted by “NEZHNA-BANAT” LTD and their latest update is dated 01.12.2025.
